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Channel: Sharon Drew Morgen – CustomerThink
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‘No Decision’ isn’t Indecision: people won’t buy until they’re buyers

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I’ve been reading articles claiming a major impediment to closing sales is buyer’s ‘indecision’. But is non-buying called ‘indecision’ because people aren’t responding according to a seller’s expectations? Why is an entire field built upon persuading Others to act as per the needs of a stranger who has no understanding of the Other’s internal (and […]

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